There
are more TrueShip reviews appearing on the Internet and that is no small
coincidence. With recent studies identifying the importance of shipping and
returns in consumer satisfaction and conversion, companies like TrueShip are
under closer scrutiny. TrueShip offers ecommerce solutions software that can
integrate with some of the most popular marketplaces, shopping carts and
carriers. Their subscription based pricing scheme makes their software suite
very affordable, what the reviews are looking at is whether affordability
translates into an effective and efficient product. With so much at stake in
ecommerce, making sure you have the right supporting solutions is vital to the
success of your business.
Why not just use the included shipping features of the marketplace
or carrier?
Here
is the question that many people who are new to online marketplaces always ask.
Every marketplace and shopping cart comes with a built in ecommerce shipping
feature, as do most of the carriers offer online shipping features too. The
problem is that they don't put the information together.
Even
if you are only managing one online store, making sure that the time you spend
managing your orders and label processing is kept to a minimum, while creating
the maximum impact on your ship fulfillment times is essential to creating high
conversion. Another aspect that the shopping cart and carriers don't handle as
well as a program like ReadyShipper are returns. Being able to guarantee your
customers that their online returns will be handled quickly is going to pay off
in the long run. ReadyShipper also is a desktop program. That means you can
work with your orders from wherever you are. This becomes very important on the
ground when you can't connect to the Internet.
What are the TrueShip solution products?
TrueShip
is a Scottsdale, Arizona based company that offers full featured ecommerce
solutions that will integrate all of your fulfillment operations under one
interface. TrueShip reviews have been appearing about the company ever since
the launch of ReadyShipper in 2006.
One
of the main standout facts about this company is they are solely focused on
ecommerce shipping solutions. This isn't a sideline product for them, but their
flagship product. They have also created a series of supporting software that
can expand ReadyShipper's capability as well.
TrueShip
and their ReadyShipper products have received accolades and positive mention
from such industry analysts as:
- Inc.,
- Internet Retailer,
- Inbound Logistics,
- iSource,
- Modern Materials Handling,
- Logistics World,
- and Retail Online Integration.
That
says a lot when all the TrueShip reviews are weighing in positively
about the company and the product. That can be an important factor in deciding
whether or not to go with their product.
Why that is important to you
All
of that is important in your consideration of which software you want to use
because a company that has been around since 2006, and who only addresses
ecommerce shipping needs, is going to be the company that will be there to help
you with the product and to issue updates as the industry changes.
Other
companies that only have a product line dealing with shipping solutions aren't
going to dedicate the resources to supporting their product that TrueShip will.
They will also lack the expertise with ecommerce shipping that will inform
updates and new releases because it is not their primary focus. With TrueShip,
everything begins and ends with shipping – and now there are many marketing
studies that support this focus too.
What volume shipping does ReadyShipper handle?
ReadyShipper
can handle volumes from a small business, up to high volume shipping needs
while also allowing you to take advantage of the volume discounts from the
major carriers. The key to working with the carriers isn't that ReadyShipper
can produce compatible labels and postage, it lies in the reporting ability
ReadyShipper offers that allows you to track volume and negotiate volume prices
easily.
What carriers do they work with?
ReadyShipper
allows you to work with all of the major carriers, and account and order
management systems as well. Many of the systems come pre-installed with the out
of the box ReadyShipper program, but it is also easy to add carriers that have
a compatible API. The main management systems and carrier services that
ReadyShipper integrates with are:
- OrderMotion
- LimeLight
- QuickBooks
- Monsoon Commerce
- Channel Advisor
- AcctVantage ERP
- CoreSense
- Stamps.com
- ReadyReturns
- UPS
- Endicia
- Express1
- FedEx
ReadyShipper
makes it easy to keep your accounts up to date with status and tracking, while
also allowing you to integrate the information into your order and accounts
programs. TrueShip reviews have tested each of the integrations and
rated ReadyShipper high with increased productivity and efficiency. With these
carriers installed, you can also access many of their discount programs for
volume shipping and digital postage. ReadyShipper's reporting feature lets you
analyze your shipping behavior so you can negotiate for better volume discounts
too.
How much does it cost?
With
all the fanfare about TrueShip's products you would expect the cost of their
program and services to be expensive. The opposite is true. One of the things
that TrueShip identified as a need in ecommerce was a low-cost, featured shipping
management program. Their team was able to see into the future to predict the
success of ecommerce to the degree that they didn't have to create a system
that was burdensome or expensive.
ReadyShipper
is a resource light program that starts with a 14-day free trial, and then
continues on with a $29.95 a month subscription. It comes with set marketplaces
and shopping cart integrations pre-installed, but you can add to that from
their list of compatible APIs for an additional $9.95 per month, per instance.
TrueShip
believes that efficiency should be reflected in all of your operations, and
purchasing a shipping management program that costs thousands of dollars a year
to run because it allows you access to markets you don't even use doesn't make
good cost sense. With ReadyShipper, you pay for what you need and that is a
part of why they can keep the costs so low.
The TrueShip product line
ReadyShipper
is the flagship product for TrueShip, but as all the TrueShip reviews
point out, it is really the core of the ecommerce shipping suite products that
they offer. Their other three products – ReadyLabels, ReadyReturns and
ReadyCloud – all serve to expand the functionality of the ReadyShipper product.
Each product is added onto the ReadyShipper service at an additional charge per
month for subscription.
In
a nutshell, ReadyShipper allows you to ingrate your accounts management
software with your ecommerce marketplace accounts, shopping cart accounts and
carrier support to streamline your order fulfillment process. It is designed
with an interface inspired by the ease of use design of the interface common to
Apple products. From box to use, it takes about one hour to learn how to use
this product well.
With
it, you can:
- Connect to the most widely used marketplaces and shopping carts;
- Import orders;
- Perform order edits;
- Generate digital postage;
- Generate shipping labels;
- Send one-click customer update notifications.
ReadyLabels
The
TrueShip ReadyLabels software allows uses to print all-in-one invoices. These
can include a comment card, packing list, invoice and peel-and-stick shipping
label. While ReadyShipper allows you to do all of this using standard thermal
printing, ReadyLabels allows you to use inkjet and laser printers, too.
ReadyReturns
ReadyReturns
is a plug in that can be added to almost any store site, allowing customers to
manage their own returns easily. It integrates with the ecommerce API, so there
is enhanced tracking and processing information available. This is a fully
customizable product, allowing you to set the terms and conditions for your
item return offers.
ReadyCloud
ReadyCloud
offers cloud based reporting that can also serve as a backup to your
ReadyShipper installation. Get real time reporting, and real data security, by
keeping what you need in the cloud.
Using ReadyShipper – A Case Study
Over
70% of the shoppers said that the cost of shipping was an influential factor,
coming in a close second at 50% were the returns policy. The functions and
features that ReadyShipper introduces into your fulfillment process are going
to allow you to stand out from the crowd.
With
thousands of ecommerce stores offering products similar to yours, it takes more
than stellar SEO to get your share of the market. You have to be able to
deliver your orders in the way your customer wants, and handle any returns, in
order to keep your customers and get the kind of reviews that bring in more.
Here is a case study of how ReadyShipper can work for a company so you can see
how easy it is to make a difference in your bottom line.
Start using it within an hour of installation
For
example, let's say that Company A is tapping into the market of restoring
classic sneakers. Believe it or not, this is a fast growing fashion service
industry. They also have a store of classic sneakers in limited styles that
they sell. They have put the money into a solid SEO marketing strategy and are
getting the right conversions, but their retention rates aren't that good. In
reviewing their customer feedback, they notice that it is the unpredictable
ship times and complicated return policy that is turning customers away.
Company
A then decides to try ReadyShipper. One problem they already know that they
have is that their office is not where their production facility and inventory
are located. Production and inventory are in two separate areas, and there is
no Internet connection at their inventory point beyond what is available via
mobile networks.
Company
A chooses to use ReadyShipper, with ReadyLabels, ReadyReturns and ReadyCloud.
This gives the office the ability to manage the order and fulfillment
information, while the production facility and ship can receiver updated
information via a Cloud connection. Both facilities can print the necessary
labels and shipping lists on-site that the office has created for them. As
ReadyShipper is a desktop application, it is installed in all three locations.
Once
the product is installed, each of the managers in the separate facilities
spends one hour going over the documentation and watching tutorial videos. The
inventory manager calls for phone assistance and learns the features of the
program that way. Within one hour of installation, all three have produced
their first test labels. By the end of the second day, Company A has tested an
order that was processed by the Office and the information uploaded to
ReadyCloud and accessed by both facilities.
While
the order was being processed, the “customer” contacts the Office and can be
given an update on their order immediately based upon the information in ReadyShipper
that is kept up-to-date by edits made to the record in ReadyCloud.
The
inventory company is also capable of producing a return label that is attached
in the system to ReadyReturns, so that if this particular customer has an issue
with the order they receive, they go to the same website they ordered it from,
enter in their order information in the ReadyReturns widget and have an
immediate shipping label produced for the return. That information then gets
updated in ReadyShipper so both Office and Inventory can make adjustments to
their records.
That
is a process that without an integrated ecommerce shipping program would entail
endless emails and phone calls, complete with the lag time associated with each
step. The old way leaves customers hesitant to order again, and their comments
may dissuade potential customers from ordering. The new way, as many of the TrueShip
reviews found when testing out similar scenarios, impresses customers and
increases conversion and retention.
With
ReadyShipper in place you now have a digital solution that automates and
integrates:
- Order receiving;
- Billing;
- Packing lists;
- Shipping lists;
- Label generation;
- Return label generation;
- Returns management;
- Inventory control.
Digital
solutions use an API to provide this connection between all of your input
fields across different interfaces from the order form to inventory to
shipping, which then unites the information in one manageable format. This
speeds fulfillment, but increases the accuracy of fulfillment and the ability of
your team to respond to customer inquiries, issues complaints and returns.
Where can you use TrueShip products?
One
thing that all the TrueShip Reviews point towards as being the effective
edge the company has over its competitions are the partners it can count on in
its roster of integrated platforms.
These
partners include some of the top names in ecommerce business, such as:
- WooCommerce
- Shopify
- Amazon
- Volusion
- Ebay
- Network Solutions
- 3dcart
- Yahoo
- ReadyShipper also integrates with other major ecommerce sites such as Rakuten, Shopsite, PayPal, BigCommerce, Magento, Etsy and New Egg.
The
benefit of using ReadyShipper with these ecommerce solutions is it can give you
a way to manage your orders online and offline, provides full API integration
so you can import and export data, provide customers with increased speed in
notifications and feedback, plus process shipping lists, labels and return orders too.
Labels, documentation and discounts
The
main feature of ReadyShipper is the ability to create shipping lists and labels
based upon the information imported from your integrated marketplace or
shopping cart. You can print labels using any thermal printer, as well as
digital postage, direct from the ReadyShipper software.
With
ReadyLabels, you also gain the ability to print all in one labels. These can
include shipping lists, packing lists, a perforated comment card and a peel-off
4” x 6” label. Using any of the TrueShip programs is made easy by their well
organized and concise documentation. There are printable instructions. Online
FAQs, tutorial videos and live support help you with every aspect of the
program.
One
thing that you will want to explore with your ReadyShipper suite is how it
opens the doors to accessing discounts for shipping with the major carriers.
Discounts can arrive from the use of digital postage services, accessing volume
discounts with shippers, and through being able to automate your in-house
shipping process. With ReadyShipper, maximizing the discounts available with
flat rate shipping is made easy too.
Summary findings TrueShip and ReadyShipper
Just
as all the rest of the TrueShip reviews have discovered, we find nothing
bad to say about the product or the company. In fact, in a 5 day test using an
eBay store, the software made such a difference in our experience that we willingly
give it a 5 star rating.
There
are several high lights of this review to be reminded of:
- Shipping and returns are one of the most influential factors on your customer service satisfaction and conversion rates.
- The software is designed to be easy to use.
- There is full documentation support, and that is backed up with live email and phone support too.
- This is a desktop application, not a web or cloud based one, which means no risk of downtime for you.
ReadyShipper
makes it easy to streamline your shipping operations and it is customizable.
This makes it appropriate for all ecommerce merchants no matter what volume you
have. Better still, ReadyShipper can grow with you as your volume increases
without costing you anymore. With a 14 day free trial and affordable monthly
subscription rate, this is the only ecommerce shipping solution that you need.
